At a recognition event on October 18, MedBen honored employees who are celebrating benchmark anniversaries with the company in 2024. We congratulate all this year’s celebrants and thank you for everything you do for our clients!
Two employees have achieved a particularly noteworthy benchmark this year: Cindy Dittoe and Lori Kane are celebrating thirty-five years with MedBen.
Information Coordinator Cindy Dittoe has served in a variety of roles since October 1989, from a Premium Administrator to the Supervisor of the Group Service Department, before settling into her current position in 2003. When asked to share any personal thoughts she had about her time here at MedBen, Dittoe stated “I have grown up at MedBen and when looking back 35 years, it is amazing the changes and growth of this company. I am very proud to be a MedBen employee.”
Dittoe also reflected on how changes in technology have shaped her role. “The ability to direct our services to the specific needs of the client and their employees allows for a more personalized experience. Through MedBen Access, we can provide them with the claims and benefits information they need virtually in real time,” she said.
Vice President of Administrative Operations Lori Kane joined MedBen in February 1989. When MedBen established a third-party administration subsidiary, she was one of its first two employees.
“Over the past 35 years the biggest change is the pace of which we need to respond to administrative needs,” Kane observed. “We work in a business that response time has a huge impact on a claimant, client, or provider’s experience. Claims used to take several days to arrive and then had to be manually entered into our system, but now arrive electronically within hours of the provider seeing the patient. Likewise, we now receive customer service questions by email, MedBen Access and Chat as well as by phone.”
Kane added: “I love working at MedBen because our employees are wonderful and caring individuals who care about their work and their impact on our clients.”