Here are results from MedBen Client Satisfaction Surveys received in 2024 (rating averages based on a 1-to-5 scale):
| OVERALL SATISFACTION 4.8 |
| Claims Payment Accuracy 4.8 | Claims Payment Turnaround 4.8 |
| Client Services 4.6 | Customer Service Courtesy & Professionalism 4.7 |
MedBen values your feedback, whether you’re completely satisfied with the services we provide or believe there are areas where we can improve. If you haven’t recently completed a survey, we encourage you to share your thoughts. Feel free to provide as much detail as you’d like in your comments.
Each survey is carefully reviewed by our Executive Committee, and when necessary, we make improvements based on your input.