Here are results from MedBen Client Satisfaction Surveys received in 2023 (rating averages based on a 1-to-5 scale):
| Overall Satisfaction 4.8 |
| Claims Payment Accuracy 4.8 | Claims Payment Turnaround 4.7 |
| Client Services 4.6 | Monthly Billing 4.9 |
Whether you are totally satisfied with the services MedBen provides or you think there are areas for improvement, we want to know about it. If you haven’t completed a survey lately, we invite you to do so… and if you leave comments, feel free to go into as much detail as you want.
Every survey we receive is reviewed by our Executive Committee, and when warranted, changes are made based on your responses.