Jan 12, 2021 | Account Management, Claims Management, Client Feedback, Client Services, Client Surveys, Customer Service, ISO, MedBen Employees
Here are results from MedBen Client Satisfaction Surveys received in 2020 (rating averages based on a 1-to-5 scale): Medical claims accuracy and turnaround: 4.6 Rx claims accuracy and turnaround: 4.7 Timeliness in answering Customer Service calls: 4.7 Customer Service...
Dec 27, 2020 | Announcements, Giving Back, MedBen Employees
For the 21st consecutive year, MedBen is proud to play Santa for Families Helping Families. While 2020 has had challenges for all, including many of our employees working remotely, our team was still able to organize internal fundraisers and collect donations to allow...
Dec 8, 2020 | Announcements, MedBen Access, MedBen Employees
MedBen will be closed beginning at 12:00 p.m. EST on Thursday, December 24th through Friday, December 25th in observance of Christmas, resuming normal business hours on Monday, December 28th at 8:00 a.m. EST. We will also be closed on Friday, January 1st in observance...
Nov 8, 2020 | Announcements, MedBen Access, MedBen Employees, Online Services
MedBen will be closed on Thursday, November 26 and Friday, November 27 to celebrate Thanksgiving. We will reopen at 8:00 a.m. EST on Monday, November 30. Should you need claims and benefits information about your plan, our MedBen Access online service is available...
Sep 19, 2020 | Announcements, MedBen Employees
At this year’s annual employee recognition event on September 11, MedBen employees who reached anniversary benchmarks in 2020 were honored. Among those celebrating – Five-year anniversaries: Sara Burton, Bethany Peters, Betsy Rainbolt, Daryl Roudebush and Pamela...
Sep 4, 2020 | Announcements, MedBen Access, MedBen Employees
On Friday, September 11, MedBen will be closing at 12:30 p.m. EST for a company employee recognition event. We will reopen at 8:00 a.m. EST on Monday, September 14. As always, even after hours many of your claims and benefits-related questions can be answered anytime,...
