Jan 12, 2021 | Account Management, Claims Management, Client Feedback, Client Services, Client Surveys, Customer Service, ISO, MedBen Employees
Here are results from MedBen Client Satisfaction Surveys received in 2020 (rating averages based on a 1-to-5 scale): Medical claims accuracy and turnaround: 4.6 Rx claims accuracy and turnaround: 4.7 Timeliness in answering Customer Service calls: 4.7 Customer Service...
Dec 29, 2020 | Alternative Plan Design, Announcements, Cost Savings, COVID-19, Customer Service, Direct-to-Employer Contracting, Kurt Harden, MedBen Access, MedBen Rx, Rx Costs, Savings, Self-funding
On behalf of all of us at MedBen, I want to thank you for your continued business! 2020 offered unique challenges for all of us. But despite these challenges, 2020 didn’t stop us from thinking of you first. We improved customer service hold times and had a 96% first...
Jul 26, 2020 | Alternative Reimbursement Strategies, Customer Service, Kurt Harden, Self-funding
“Studies have found that within a five-year period, self-funding offers a 95% chance of outperforming a fully-insured plan” states MedBen President and CEO Kurt Harden in the opening of the MedBen 2020 Client Report. And in this year’s report, we offer evidence of how...
Jun 28, 2020 | Client Services, Client Surveys, Customer Service
As part of our ISO Certification measures, MedBen reviews client surveys and internal tracking to ensure quality service to members. Some highlights from recent Customer Service surveys and tracking results: 4.8 out of 5 rating on representative professionalism and...
