Oct 17, 2022 | Client Feedback, Client Surveys, ISO, Quality
YOUR FEEDBACK! MedBen recently completed a successful ISO 9001 audit to confirm that stated quality objectives are being met… but even so, the most effective tool to ensure we meet your expectations is your feedback.If you haven’t yet filled out a MedBen Client...
May 11, 2022 | Air medical transports, Alternative Reimbursement Strategies, Client Report, Client Surveys, Comparative Effectiveness, Direct-to-Employer Contracting, Forensic claims analysis, Health Plan Management, HealthJoy, ISO, MedBen Access, MedBen Analytics, MedBen Rx, MedBen WellLiving, Mobile App, New Solutions, No Surprises Act (NSA), Online Services, Quality, Reference-Based Pricing, Savings, Self-funding, Third party administration
The 2022 MedBen Client Report is now available for download from MedBen.com! This year’s Client Report focuses on: New solutions like MedBen Rx comparative effectiveness, air ambulance reviews, No Surprises Act administrative services, and HealthJoy TPA+, as...
Apr 1, 2022 | Client Feedback, Client Surveys, ISO, Quality
As you know, maintaining quality is all about listening to the voice of the customer. For MedBen to continue providing you with innovative service and solutions, we need your feedback!If you haven’t completed a MedBen Client Satisfaction Survey recently, we...
Sep 22, 2021 | Account Management, Client Surveys, Customer Service, Implementation
MedBen has received perfect scores for its new group implementation process in recent client surveys. In such areas as client meetings, plan documents, and presentation and enrollment materials, new clients gave MedBen 5.0 satisfaction ratings across the board (on a...
Jan 12, 2021 | Account Management, Claims Management, Client Feedback, Client Services, Client Surveys, Customer Service, ISO, MedBen Employees
Here are results from MedBen Client Satisfaction Surveys received in 2020 (rating averages based on a 1-to-5 scale): Medical claims accuracy and turnaround: 4.6 Rx claims accuracy and turnaround: 4.7 Timeliness in answering Customer Service calls: 4.7 Customer Service...
Jun 28, 2020 | Client Services, Client Surveys, Customer Service
As part of our ISO Certification measures, MedBen reviews client surveys and internal tracking to ensure quality service to members. Some highlights from recent Customer Service surveys and tracking results: 4.8 out of 5 rating on representative professionalism and...
