Jan 10, 2023 | Announcements, Claims Management, Client Feedback, Client Services, Client Surveys
Here are results from MedBen Client Satisfaction Surveys received in 2022 (rating averages based on a 1-to-5 scale): Overall Satisfaction: 4.9 Claims Payment Accuracy and TurnaroundMedical claims accuracy and turnaround: 4.9Rx claims accuracy and turnaround: 5.0...
Dec 27, 2022 | Alternative Reimbursement Strategies, Client Surveys, Kurt Harden, MedBen Rx, Prescription, Reference-Based Pricing, Regulatory
On behalf of our entire team, I wish you a Happy New Year and thank you for your continued business with MedBen. We often say that “MedBen Delivers,” and it’s a statement that covers a variety of factors such as plan design strategies, claims processing accuracy, and...
Oct 17, 2022 | Client Feedback, Client Surveys, ISO, Quality
YOUR FEEDBACK! MedBen recently completed a successful ISO 9001 audit to confirm that stated quality objectives are being met… but even so, the most effective tool to ensure we meet your expectations is your feedback.If you haven’t yet filled out a MedBen Client...
May 11, 2022 | Air medical transports, Alternative Reimbursement Strategies, Client Report, Client Surveys, Comparative Effectiveness, Direct-to-Employer Contracting, Forensic claims analysis, Health Plan Management, HealthJoy, ISO, MedBen Access, MedBen Analytics, MedBen Rx, MedBen WellLiving, Mobile App, New Solutions, No Surprises Act (NSA), Online Services, Quality, Reference-Based Pricing, Savings, Self-funding, Third party administration
The 2022 MedBen Client Report is now available for download from MedBen.com! This year’s Client Report focuses on: New solutions like MedBen Rx comparative effectiveness, air ambulance reviews, No Surprises Act administrative services, and HealthJoy TPA+, as...
Apr 1, 2022 | Client Feedback, Client Surveys, ISO, Quality
As you know, maintaining quality is all about listening to the voice of the customer. For MedBen to continue providing you with innovative service and solutions, we need your feedback!If you haven’t completed a MedBen Client Satisfaction Survey recently, we...
Sep 22, 2021 | Account Management, Client Surveys, Customer Service, Implementation
MedBen has received perfect scores for its new group implementation process in recent client surveys. In such areas as client meetings, plan documents, and presentation and enrollment materials, new clients gave MedBen 5.0 satisfaction ratings across the board (on a...
