Jan 14, 2025 | Announcements, Client Feedback, Client satisfaction, Client Surveys
Here are results from MedBen Client Satisfaction Surveys received in 2024 (rating averages based on a 1-to-5 scale): OVERALL SATISFACTION4.8 Claims Payment Accuracy4.8Claims Payment Turnaround4.8Client Services4.6Customer Service Courtesy & Professionalism4.7...
Dec 31, 2024 | Client Feedback, Client Services, Client Surveys, Innovations, Kurt Harden, Self-funding, Stability, Third party administration, Transparency
On behalf of the MedBen team, I wish you all the best for the new year and thank you for your continued trust in MedBen. While MedBen has been serving employer groups since 1938, this past year our company marked 35 years of providing third party administration to...
Sep 16, 2024 | Client Feedback, Client Surveys, ISO, Quality
On September 10, MedBen passed the semiannual audit of its ISO 9001:2015 quality measures. Independent auditors from consulting firm Intertek recommended that our ISO Certification continue. “[The] Audit was successfully completed in accordance with the Audit Plan as...
Jan 9, 2024 | Announcements, Client Feedback, Client Surveys
Here are results from MedBen Client Satisfaction Surveys received in 2023 (rating averages based on a 1-to-5 scale): Overall Satisfaction4.8 Claims Payment Accuracy4.8Claims Payment Turnaround4.7Client Services4.6Monthly Billing4.9 Whether you are totally satisfied...
Dec 26, 2023 | Alternative Reimbursement Strategies, Benefits preservation, Client Feedback, Client Surveys, Fair Market Pricing, ISO, Kurt Harden, MedBen Connect, MedBen Rx, President's Note
On behalf of the MedBen team, I wish you a happy and prosperous new year and thank you for your continued trust in MedBen. In 2023, we celebrated our 85th Anniversary. Those years have been marked by a variety of challenges and successes but I am particularly...
May 16, 2023 | Alternative Reimbursement Strategies, Announcements, Case Studies, Client Report, Client Services, Client Surveys, Communication, Compliance, Cost Plus Pricing, Cost Savings, Direct-to-Employer Contracting, Drug costs, Forensic claims review, HealthJoy, Inflation, Kurt Harden, MedBen Rx, MedBen WellLiving, Member engagement, Mobile App, Online Services, Own Use, Pharmacy, Pharmacy Benefits Manager (PBM), Plan Design, Plan Language, Prescription, Reference-Based Pricing, Regulatory, Rx Costs, Savings, Self-funding, Specialty Drugs, Supreme Court, Wellness
The 2023 MedBen Client Report is now available to download from MedBen.com! In his opening note, MedBen President Kurt Harden states: “This Client Report is designed to demonstrate ways that clients can generate greater value from their health plan. With health...
