Jan 12, 2021 | Account Management, Claims Management, Client Feedback, Client Services, Client Surveys, Customer Service, ISO, MedBen Employees
Here are results from MedBen Client Satisfaction Surveys received in 2020 (rating averages based on a 1-to-5 scale): Medical claims accuracy and turnaround: 4.6 Rx claims accuracy and turnaround: 4.7 Timeliness in answering Customer Service calls: 4.7 Customer Service...
Jul 21, 2020 | Client Services, MedBen Employees, Ohio
MedBen Regional Sales Manager Brooke Hupp recently completed the Community Leadership program offered through the Licking County (OH) Chamber of Commerce. The nine-month program teaches participants the importance of “strength-based” leadership and...
Jun 28, 2020 | Client Services, Client Surveys, Customer Service
As part of our ISO Certification measures, MedBen reviews client surveys and internal tracking to ensure quality service to members. Some highlights from recent Customer Service surveys and tracking results: 4.8 out of 5 rating on representative professionalism and...
Jan 12, 2020 | Announcements, Client Feedback, Client Services, MedBen Employees
Last week, MedBen sent every client contact an e-mail requesting their feedback… and with good reason. Whether it be complimentary or critical, MedBen relies on your feedback to ensure that a benefits solution is working, to develop new or revamped services, or when...
Nov 14, 2019 | Announcements, Client Services, MedBen Access
Happy Thanksgiving from the staff of MedBen! To observe the holiday, MedBen will be closed on Thursday, November 28 and Friday, November 29. We will reopen at 8:00 a.m. EST on Monday, December 2. Should you need claims and benefits information about your plan when...
Oct 28, 2019 | Account Management, Announcements, Client Services, MedBen Employees
MedBen is pleased to announce that Sharon Baumer has been promoted to the position of Account Manager. In her new role, she will take on additional oversight responsibilities of MedBen self-funded groups while continuing to serve daily client needs and conduct onsite...
