Jun 23, 2021 | Announcements, Client Services, MedBen Access, Mobile App
Our home office and client services will be closed on Monday, July 5th in observance of Independence Day. We will reopen on 8:00 a.m. EST on Tuesday, July 6th. As always, should a question arise outside of business hours, plan members can check claims information,...
Jan 12, 2021 | Account Management, Claims Management, Client Feedback, Client Services, Client Surveys, Customer Service, ISO, MedBen Employees
Here are results from MedBen Client Satisfaction Surveys received in 2020 (rating averages based on a 1-to-5 scale): Medical claims accuracy and turnaround: 4.6 Rx claims accuracy and turnaround: 4.7 Timeliness in answering Customer Service calls: 4.7 Customer Service...
Jul 21, 2020 | Client Services, MedBen Employees, Ohio
MedBen Regional Sales Manager Brooke Hupp recently completed the Community Leadership program offered through the Licking County (OH) Chamber of Commerce. The nine-month program teaches participants the importance of “strength-based” leadership and...
Jun 28, 2020 | Client Services, Client Surveys, Customer Service
As part of our ISO Certification measures, MedBen reviews client surveys and internal tracking to ensure quality service to members. Some highlights from recent Customer Service surveys and tracking results: 4.8 out of 5 rating on representative professionalism and...
Jan 12, 2020 | Announcements, Client Feedback, Client Services, MedBen Employees
Last week, MedBen sent every client contact an e-mail requesting their feedback… and with good reason. Whether it be complimentary or critical, MedBen relies on your feedback to ensure that a benefits solution is working, to develop new or revamped services, or when...
Nov 14, 2019 | Announcements, Client Services, MedBen Access
Happy Thanksgiving from the staff of MedBen! To observe the holiday, MedBen will be closed on Thursday, November 28 and Friday, November 29. We will reopen at 8:00 a.m. EST on Monday, December 2. Should you need claims and benefits information about your plan when...
