There’s been a lot of talk this political season about the importance of “joy.” Well, MedBen is all about joy… and we offer it in all caps, no less.
“JOY” is an AI-powered virtual assistant available to users of MedBen Connect (powered by HealthJoy), our leading-edge technology experience that reduces costs and improves outcomes by increasing member engagement.
JOY assists members by:
- Speeding up requests. From provider searches to bill reviews, JOY gets the ball rolling.
- Providing outreach. JOY can personalize outreach to your entire company, such as encouraging everyone to get a flu shot or pointing them toward the closest pharmacy. Or if a member hasn’t used MedBen Connect for a while, JOY re-engages them with personalized messages.
- Helping members lower their health care spend. When a member is looking for urgent care, JOY can remind them how to access telemedicine for free or low cost. Or if they request a mental health professional, she might recommend your plan’s free EAP offering. And should in-person care be necessary, she will suggest contracted facilities where they’ll get the best benefit.
JOY complements MedBen Connect’s live concierge team to find the best providers and pinpoints cost-saving opportunities. To learn more about the ways that MedBen Connect can help your members become better health care consumers, call us at 888-627-8683.