2024 MedBen Client Report

MedBen offers proven solutions as well as innovations to maximize your plan value. Click here to see the proof.

MedBen Access: New Look, Improved Functionality!

Newly added quick-access icons allow you to access benefits and claims information with ease and convenience.

MedBen Forensic Claims Review Delivers.

With MedBen forensic claims review, you pay the right price only for the services necessary… and don’t get locked into contracts that prevent a thorough claims review.

MedBen Reimbursement Strategies Deliver.

Direct-to-employer contracting, reference-based pricing and other alternative reimbursement strategies offer employers the flexibility and independence to better manage health care costs.

MedBen Rx Delivers.

No games, no hidden discounts… just total transparency. Our independent pharmacy benefits management passes through all  rebates and other savings to you.

MedBen Analytics Delivers.

Insight requires information combined with a deep understanding of employee benefits. Our employer dashboard gives you the insights you need to manage your health plan.

MedBen WellLiving Delivers.

Our wellness/disease management program encourages members to get preventive screenings from physicians in order to identify and manage chronic and potentially catastrophic conditions early.

MedBen Client Services Deliver.

Service means being there when you are needed with the right information and guidance. MedBen client services are there when you need us.

Make FSA- and HSA-Eligible Purchases Online.

FSA Store and HSA Store make shopping for eligible products simple and convenient. If you use your MedBen debit card, you don’t need to substantiate your purchase!

Self-funding offers superior savings over fully-insured health plans… but that is just the half of it. Equally important is having the right tools to take advantage of self-funding’s strengths.

For 30-plus years, MedBen has been delivering industry-leading claims management approaches, innovative plan design strategies, transparent, pass-through pharmacy solutions, integrated wellness programs, and superior customer service.

Self-funding saves. MedBen delivers.

Savings through Self-funding

Forensic Claims Review

Alternative Reimbursement Strategies

MedBen Rx

MedBen Analytics

MedBen WellLiving

Client Services

Peace of Mind

DELIVERING…

Savings through Self-funding

Self-funding saves, but how you self-fund also matters. Maximizing value calls for the right administrator… and there’s a crucial distinction between ASO organizations and the third party administration that allows MedBen to deliver real self-funded savings. 

Administrative Services Only (ASO) organizations are typically run by large insurance carriers who package their medical administration with other services operated by the same company… so if you’re “saving” money in one area, there’s a good chance you’re paying it back in another.

With MedBen third party administration (TPA), clients have the ability to select from different vendors who compete for their business. MedBen helps you build the best plan design and cost saving solutions… we help you choose the best option for you.

DELIVERING…

Forensic Claims Review

Good claims management takes more than just auto-adjudication and getting the payment out the door. Real claims savings requires that you pay the right price only for the services necessary… and don’t get locked into contracts that prevent a thorough claims review. This is how MedBen forensic claims review delivers.

MedBen forensic claims review brings together skilled examiners, advanced algorithms, and medical specialists to detect and correct claim inconsistencies.

Our forensic claims review means that you pay the right claim at the right price.

DELIVERING…

Alternative Reimbursement Strategies

Self-funding offers employers  the flexibility and independence to better manage health care costs through alternative reimbursement strategies, like direct-to-employer contracting where health systems partner with health plans to lower cost and improve care… reference-based pricing that affords employers the opportunity to reimburse according to Medicare pricing… and Fair Market Reimbursement that combines the best of PPOs and reference-based pricing.

MedBen clients who use alternative reimbursement strategies spend on average 19.6% less than traditional PPO plans alone.

45% of MedBen clients now use alternative reimbursement strategies in their plan design.

DELIVERING…

 Transparency is important in the pharmacy benefits world – there are too many games and hidden costs. But to save money you also need an independent pharmacy benefits manager that passes through all savings and 100% of paid rebates. This is rare in a world where health insurance companies use PBMs as another profit line. But it is where MedBen Rx delivers.

MedBen Rx clients spend on average 18.1% less than other PBMs.

82% of MedBen clients currently use MedBen Rx.

DELIVERING…

Managing a health plan requires insight. Insight for health plans requires information combined with a deep understanding of employee benefits. This is where MedBen Analytics delivers for our clients.

MedBen Analytics offers actionable reports that show you what is working with your plan while highlighting areas of potential improvement… and greater savings.

MedBen Analytics’ benchmarking capabilities enable you to compare your data against and national norms and/or specific industries. You can also narrow your reporting by plan type, number of lives and other metrics to get a true measure of how your plan stacks up.

DELIVERING…

It makes sense. Structure a wellness/disease management program that encourages members to get preventive screenings from physicians in order to identify and manage chronic and potentially catastrophic conditions early, and you will improve plan performance and employee health. Wellness saves and MedBen WellLiving delivers.

Through early detection and prevention of chronic conditions, MedBen WellLiving clients spend an average of 6.3% less compared to those who don’t use WellLiving.

MedBen WellLiving clients spend less
per member on all major chronic conditions.

42% of MedBen clients currently use MedBen WellLiving.

DELIVERING…

Client Services

Service means being there when you are needed with the right information and guidance. Employers don’t often think about benefits – it isn’t what they’re supposed to think about. MedBen thinks about benefits all the time, and we’re there when you need us.

95% of MedBen Customer Service questions are resolved on the first call.

Our Customer Service Representatives have earned an average client satisfaction rating of 4.8 (out of 5) for their courtesy and professionalism.

Our dedicated Account Management teams have earned an average client satisfaction rating of 4.8 (out of 5) for their ability to handle inquiries and issues.

MedBen Access is available online and via mobile app as a convenient source for claims and benefits information anytime you need it.

DELIVERING…

Peace of Mind

Peace of mind is our goal. The proper combination of information and performance. But you determine whether we have accomplished that. If we have, you have our commitment that we will keep working at it. If we haven’t, call us.

In our current climate, the rules change fast. MedBen Compliance helps you stay ahead of state and federal legislation that affects your plan.

MedBen uses extensive information privacy and security safeguards to ensure that only those who need personal data to do their job can see it.

In 2020 MedBen earned ISO 9001:2015 recertification, so we can ensure that clients receive high quality and consistency of service. We first achieved certification in 2005.

Stability counts, and access matters. Our senior staff has served clients for an average of 25 years… and the entire management team is available to speak to you anytime. Just call, e-mail or write us.

Self-funding Saves. MedBen Delivers.